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What Customers Are Saying
The EnerBank customer service is sub-standard as is their out-dated website. But most importantly, they are extremely mis-leading regarding the date that no-interest loans are due. In their automated Emails, that date will extend out over time, leading you to believe that you have more time to pay than you do. If you look at older or original Emails regarding your loan, you'll see the true no-interest deadline. They set you up to miss that. If you can avoid it, don't use them at all. If a contractor offers you no-interest financing, ask them who they're utilizing. If its EnerBank, RUN! They're a Regions Bank company, and if I'd known that I'd have never opted in.
The loan has been paid if full, but not reported on the credit bureau. Still looks like it's in the repayment mode. Called customer service and they said it was reported, if reported why isn't it showing. Credit report is still showing the full amount of the loan. So ?????.
This personal experience starts with me making the mistake of using my loan number on my first large payment, when I should have used my account number. Although you would think a bank could cross a loan number to a person, then to the account number, and apply the payment correctly; Enerbank can not. My second payment, using the correct account number is now lost and not applied to my account for over 20 days. Trying to get thru to customer service is impossible. Their customer service thru texting is no better. Every time I try to use their website to see my account for payment history, I'm told I'm using a wrong user id and password and need to recreate one. Stay away from this bank.
I really don”t know why they are in business.
Do not use this bank. Just to pay our bill we have spent over 6 hours on hold only to be treated rudely because they changed something with their computer system and we can’t get in to JUST PAY OUR BILL. My husband was told he was stupid and hung up on. When a manager finally called back over a week later, she was totally unconcerned with how employees treat customers.
If your seller has solar panels on their property and want to sell their property & have new buyer assume solar GOOD LUCK! We are at the tail end of a real estate purchase & EnerBank's process is 60 days which is ridiculous and then to get denied unbelievable, then asked borrower to get co-signer which they did from a very well income qualified individual so combined both borrowers made over $200k a year & got denied for a 2nd time, no real reason given they will not discuss their guidelines and or even give a reason as to why the denial was issued they will only state that its due to credit or income, but to purchase a property for up to $400k and get denied for solar payments of $143 a month makes no damn sense, there is no equity in the home due to being purchased about 1 year ago and unfortunate circumstances occurred so sellers have to sell, & EnerBank offers no HELP no resolution NOTHING at all, if deal falls through seller will let go to foreclosure and NO ONE GETS anything, solar doesn't get paid, buyer doesn't get home when he is willing to assume and the seller has to endure a foreclosure, undo financial hardship do to EnerBanks tactics. TRULY unacceptable banking/financing guidelines for solar assumptions. Horrible customer Service, horrible business practice.
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- Single-Family Residence
- Solar PV
- 8 kW
SolarTWT2018 -
- Residential
- Solar PV
- 8.4 kW
New Jersey Residential System -
- Residential
- Solar PV
- 6.5 kW
Octavia Street -
- Residential
- Solar PV
- 8.2 kW
Long Island George's Solar System
Location
Headquarters
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1245 E. Brickyard Road Suite 600
Salt Lake City, UT 84106
United States1245 E. Brickyard Road Suite 600
Salt Lake City, UT 84106
United States
