SunPower
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About SunPower
- Headquartered in Silicon Valley since 1985.
- Diversified portfolio leading residential and solar storage solutions.
- Most efficient solar panels on the market.
- Flexible financing options to make going solar easy.
- Complete Confidence Warranty that covers your whole system.
- Convenient solar monitoring including panel level data performance through mobile app.
- Industry leader in solar sustainability and social responsibility.
- Recipient of more than 1000 patents for solar innovation.
- Year Established
- 1985
- Phone Number
- 1-888-470-4344
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Industry leading 25-year warranty covering the entire solar system
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Highly rated clean energy solutions from high-efficiency solar panels to solar storage that backs up the whole home
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Superior customer service through an expansive coast to coast dealer network
When homeowners choose SunPower, they aren’t just choosing industry-leading solar + storage solutions, they’re also choosing the highest-rated solar company in the United States. SunPower is committed to achieving a world-class level of customer care to continue to make solar easy and accessible for all consumers. SunPower solar products are at the heart of how we change the way our world is powered and are backed by the industry's only complete-system warranty. SunPower Equinox is an all-in-one home solar solution designed to help homeowners maximize savings, performance and aesthetics. And SunVault Storage gives homeowners the reliability of power when they need it most, storing excess clean energy to use during peak times and power outages. Through innovative partnerships with Wallbox, OhmConnect and Connected Solutions, SunPower is also constantly looking for new ways to support solar energy adoption and offer increased value to homeowners. And SunPower Financial solutions allow qualified homeowners to benefit from no down payment, lower monthly payments, higher credit limits and a simple application process with faster approval times. SunPower is dedicated to making renewable energy and energy freedom more accessible and affordable for more Americans.
Services Offered
- Installation
- Financing
Workmanship Warranty
The SunPower® Complete Confidence Warranty is the only home solar warranty to cover your whole system (not just the panels). We've got you covered for 25 years when it comes to everything on your roof (including panels, microinverters and mounting) and 10 years for everything not on your roof (including monitoring hardware and storage).
Certifications
A+ Better Business Bureau accredited business
Cradle to Cradle Certified™ Bronze recognition
2019 PV Magazine Sustainability Award
Industry Certifications
Manufacturer Certifications
Panel Models
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SunPower M series SPR-M440-H-AC
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SunPower A-Series SPR-A425-G-AC
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SunPower AC Module SPR-X22-370-D-AC
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SunPower X-Series SPR-X22-370
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SunPower X-Series Residential AC SPR-X22-370-E-AC
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SunPower M series SPR-M435-H-AC
What Customers Are Saying
Stay as far away from SunPower as you can, unless you like non-functioning systems, endless hold times on customer service, and refusal to have a tech come out to your house to even investigate why your system isn't producing energy. My solar system has not been producing energy for several months at the least, and maybe longer. I have called SunPower so many times and get nowhere with them. You're lucky if you can even get a human on the line after endless wait times. Once you do get a human on the line, they'll tell you that you need to contact one of their local dealers. Then you repeat the same exercise with the local dealers, explaining what's wrong, and they tell you you have to contact SunPower corporate to have them send a tech out. But SunPower corporate refuses to send a tech out. I have no choice now but to rip out this junk system from a junk company with junk customer service and replace it with Tesla or some other company that isn't falling apart at the seams. The wheels are coming off at SunPower. Stay as far away as you can. EDIT: They've requested more information from me as if my review isn't legitimate or something. Here is my reference number with their customer support: ref:_00D80ZF1L._5002T1OmjR8:ref Nothing I have said here is something I haven't said to them in private many times. But now that it is posted publicly they are scrambling to address it. We'll see. Haven't heard from them yet. EDIT 2: Do you see their response from January 30th? They never followed up after that. They told me they would send a technician out and never did, nor did they call me back to schedule one. EDIT 3: They finally sent a tech out to look at my system (which wasn't even installed correctly). They charged me $300 for this technician to come out. This was about a month ago, since then I've heard nothing from the company. Can't get answers from them about what was wrong, what needs to be fixed, and if it's covered under warranty. So going on 9 months no of no working solar due to SunPower being a disaster of a company. EDIT 4: Despite their own technicians telling me the system was not installed correctly, and was installed with poor practices leading to extreme fire hazard, and also telling me that the panels are dead but covered under warranty, the corporate office REFUSES to do the right thing and replace my panels under warranty, and fix everything that they did wrong. Their corporate office and customer service people are either evil or incompetent. It boggles my mind that their own technicians can tell me to my face that their bosses need to replace my broken system under warranty, and then their corporate office calls me and spins some crap about why they can't replace it and why they won't replace it. They couldn't even keep their story straight. This business is a dumpster fire of an operation, and customer service is like talking to ChatGPT, if ChatGPT got hit in the head really hard. Do yourself a favor and never use SunPower. I will be recommending against them to anyone who asks me about them. I will never use them for any of my properties, residential, commercial, or otherwise. The whole point of solar is to save money, but now I am in the hole tens of thousands because they sold me a hunk of crap. I am just glad my house didn't burn down with the poor and shoddy job they did on installing it.
Sunpower made what could have been a confusing and stressful process easy to understand and manage. Our project coordinator was very responsive and answered all of our questions (sometimes multiple times). The system was installed and turned on exactly when they projected. The technology and monitoring is a game changer in understanding and managing our energy consumption.
After approaching 4 solar companies, I settled for SunPower, for the following reasons: Their proposal included a price I could afford; their installation timing and deadline were what I wanted; their staff was easy to contact, specially attentive to my scheduling needs; their panels were technologically very impressive, as proven by customers and publications' positive reviews. The surprise element was SunPower 's speed at installing the panels and their dexterity at scheduling the various/many inspections required for any solar project. Everything was masterly coordinated by my project coordinator, Katilynn, who communicated with me every step of the way, and earned my trust and respect, from the minute my contract was signed on 10/4/2023 through completion on 11/13/2023, when linked to my utility company. I recommend SunPower!
The customer service is great. They answer questions friendly and professionally.
I had my solar panels installed in February of 2023 and part of the project was installing a new roof, which SunPower was supposed to pay the roofer directly from the loan they make you take out to pay for the panels and the reroof. From a financial standpoint, having a loan done where you get a federal tax credit does pay off in the end, but you are not saving yourself any money in the short term - simply do the math. Where the issue happened is that the roofer was never paid and excuses kept getting made. In order to prevent a lien on my home, I ended up paying the roofer myself in full, in addition to the monthly loan payment I was making (in short, my loan which was supposed to be utilized to pay the roofer, was pocketed by SunPower and for whatever internal reason, they never paid the roofer). After MONTHS of constantly calling customer service (hour long holds, never getting callbacks) I finally got a manager to have SunPower make good on the payments and in October of 2023, I FINALLY received a check for the full amount I paid out of pocket for the roofer. To be fully honest, if I could go back in time, I would have never gotten solar or I wouldn't have signed anything without a lawyer!
Sunpower Solar, in my opinion, is probably one of the best solar companies to have to switch over to solar. They kept me well informed as to what was happening as it happened with e-mails and also responded to my questions immediately. I spoke with several companies and feel I made the best choice possible. Thank you Sunpower.
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- Single-Family Residence
- Solar PV
- 6 kW
My experience -
- Residential
- Solar PV
- 6.64 kW
SunPower Residential Installation -
- Single-Family Residence
- Solar PV
- 8.8 kW
Bel Air, MD 2014 -
- Residential
- Solar PV
- 5.76 kW
Battery for home? Too soon!
Location
Headquarters
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1414 Harbour Way S
Richmond, CA 94804
United States1414 Harbour Way S
Richmond, CA 94804
United States
Other Locations
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2125 East Katella Ave. Suite 220
Anaheim, CA 928062125 East Katella Ave. Suite 220
Anaheim, CA 92806 -
8900 Amberglen Blvd. Ste. 325 3rd Floor
Austin, TX 787298900 Amberglen Blvd. Ste. 325 3rd Floor
Austin, TX 78729 -
9229 Waterford Centre Blvd. Ste. 110
Austin, TX 787589229 Waterford Centre Blvd. Ste. 110
Austin, TX 78758 -
300 American Metro Blvd, Suite 230
Hamilton, NJ 08619300 American Metro Blvd, Suite 230
Hamilton, NJ 08619 -
102 West 38th Street 7th Floor
New York, NY 10018102 West 38th Street 7th Floor
New York, NY 10018 -
262 Washington Street Suite 700
Boston, MA 02108262 Washington Street Suite 700
Boston, MA 02108
